Privacy Policy

1. Introduction

PharmaSpotter ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B pharmaceutical software directory platform (the "Platform").

By using PharmaSpotter, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access or use the Platform.

2. Information We Collect

2.1 Information You Provide Directly

When you use certain features of the Platform, you may provide:

• Account Information: Name, email address, company name, job title, phone number
• Profile Information: Professional role, industry segment, areas of interest
• Communication Data: Messages sent through contact forms, support requests, feedback submissions
• Contribution Data: Information submitted when contributing vendor or solution data
• RFP/Evaluation Data: Data entered into comparison tools, vendor scorecards, or RFP templates

2.2 Information Collected Automatically

When you access the Platform, we automatically collect:

• Usage Data: Pages viewed, search queries, solutions compared, time spent on pages, click patterns
• Device Information: IP address, browser type and version, operating system, device type
• Technical Data: Referral source, access times, session duration
• Cookies and Tracking: Session identifiers, authentication tokens, preference settings

2.3 Information from Third Parties

• Publicly Available Data: Vendor information, solution specifications, pricing data from public sources
• Business Data: Company information from business registries and professional databases
• Analytics Providers: Aggregated usage statistics and behavioral data

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Platform Operation and Improvement

• Provide access to pharmaceutical software directory content
• Deliver search, comparison, and evaluation tools
• Personalize content and recommendations based on your role
• Improve Platform functionality and user experience
• Develop new features and services

3.2 Communication

• Respond to inquiries and support requests
• Send account-related notifications and service updates (if you have an account)
• Provide updates about new solutions, vendors, or features (with your consent)
• Conduct user surveys and gather feedback

3.3 Analytics and Research

• Analyze usage patterns to understand which solutions and categories are most relevant
• Identify trends in pharmaceutical software selection criteria
• Generate aggregated, anonymized industry insights
• Measure Platform performance and effectiveness

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, security threats, and misuse
• Enforce our Terms and Conditions
• Resolve disputes and troubleshoot issues

4. How We Share Your Information

4.1 We Do NOT Sell Personal Information

PharmaSpotter does not sell, rent, or trade personal information to third parties for marketing purposes.

4.2 Information Sharing Practices

We may share information in the following circumstances:

• Service Providers: Cloud hosting, analytics, email delivery, payment processing (if applicable)
• Business Partners: Aggregated, anonymized usage statistics for industry research
• Legal Requirements: When required by law, subpoena, court order, or regulatory authority
• Protection of Rights: To protect PharmaSpotter's rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize information sharing

4.3 Vendor Contact Requests

If you request contact with a software vendor through the Platform, we may share your name, email, company, and specific inquiry with that vendor. You will be notified before any such sharing occurs.

5. Cookies and Tracking Technologies

PharmaSpotter uses cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember preferences and settings
• Analyze usage patterns and improve the Platform
• Deliver personalized content recommendations

Types of Cookies We Use

• Essential Cookies: Required for Platform functionality, authentication, security
• Functional Cookies: Remember preferences, search history, comparison lists
• Analytics Cookies: Track usage patterns, popular content, user behavior
• Performance Cookies: Monitor Platform performance and identify issues

You can control cookies through your browser settings. However, disabling certain cookies may limit Platform functionality.

6. Data Security

We implement reasonable technical and organizational measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Secure cloud infrastructure and hosting

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain information for:

• Account Data: As long as your account is active, plus 90 days after deletion
• Usage Data: Aggregated analytics data retained indefinitely in anonymized form
• Communication Records: Support inquiries retained for 2 years
• Legal Compliance: Data required for legal purposes retained as mandated by law

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a machine-readable copy of your data
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for optional data processing
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at contact@pharmaspotter.com. We will respond within 30 days of receipt of your request.

9. International Data Transfers

PharmaSpotter operates globally and may transfer information to countries outside your jurisdiction. When transferring data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data processing agreements with service providers
• Compliance with applicable data protection regulations

10. Children's Privacy

PharmaSpotter is a B2B platform intended for pharmaceutical industry professionals. We do not knowingly collect information from children under 18. If we become aware of information collected from a child, we will delete it immediately.

11. Third-Party Links

The Platform contains links to vendor websites and third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed (we do not sell personal information)
• Right to opt-out of sale of personal information (not applicable - we don't sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent (where processing is based on consent)
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: performance of contract, legitimate interests, legal obligations, and your consent (where applicable).

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via:

• Prominent notice on the Platform
• Email notification (if you have an account)
• Updated "Last Updated" date at the top of this policy

Continued use of the Platform after changes constitutes acceptance of the updated policy.

15. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact us at:

• Email: contact@pharmaspotter.com
• Data Protection Officer: contact@pharmaspotter.com